Product Purchase Policy
This Product Purchase Policy applies to purchases made on jymsupplementscience.com (the "Site"). Current shipping, return, and refund terms are provided in our Shipping Policy and Refund Policy.
Disclaimer Regarding Information and Products
Jim Stoppani is not a medical doctor or licensed medical professional. Information contained on this Site is intended for informational purposes only and is not a substitute for the advice of a qualified, licensed healthcare professional. PhD Fitness LLC is not responsible for, and shall not be liable for, your or any other person's actions or decisions taken in reliance on the information on this Site. Our products are not prescription medicines, should not be used as a substitute for medically supervised treatment or therapy, and are not intended to diagnose, treat, cure, or prevent any disease. Always consult with a qualified and licensed healthcare professional before beginning any diet or exercise program, before taking any dietary supplement, or if you have or suspect you might have a medical condition or health problem.
Products and Prices
Our goal is to provide accurate product descriptions and pricing on this Site, but pricing errors and typographical errors may occur from time to time. We do not guarantee the availability of any product described on this Site. All prices shown are before applicable duties, taxes, or shipping costs. We reserve the right to limit quantities and correct errors or omissions before processing a purchase order. Unless state law provides otherwise, we are not liable for errors or omissions on this Site or for product unavailability. Product information, availability, and pricing are subject to change at our discretion at any time without notice.
Questions Before Buying
Our customer service team can answer product questions and address concerns. Email customerservice@jymsupps.com and include information about your purchase. Our team generally responds within 24 hours during normal business hours, Monday through Friday. Messages received on weekends or company holidays will be addressed on the next business day.
Order Cancellation Policy
We process orders quickly, so it may be difficult to make changes after an order is placed. If your order has not been released to the warehouse or shipped, email customerservice@jymsupps.com as soon as possible and we will do what we can to help.
Once an order has been released to the warehouse for processing, we cannot cancel it or make edits, including address corrections. Any address change after that point must be made with the shipping provider once tracking is available, at the customer's cost.