Product Purchase Policy
This Product Purchase Policy governs purchases, shipping, returns, and exchanges on www.jymsupplementscience.com (the “Site”).
The JYM Supplement Science Promise
We stand committed to providing you the highest quality products and service for the greatest value. We work hard to identify properly sourced ingredients that deliver the potency stated on the label and make sure our products are manufactured using Good Manufacturing Practices (GMPs) (a set of standards that ensure the quality, purity and potency of dietary supplements).
We are confident in what we do – which is why all JYM Supplement Science products are backed by a 100% Satisfaction Money-Back.
30-Day Money-Back Guarantee
There's nothing more personal than the pursuit of finding the right products to support your fitness, performance, and health goals. Your search should be hassle-free and allow for easy returns if you’re not fully satisfied. That said, if you order a JYM product that isn’t quite right, you can simply return the unused portion within 30 days for a full refund.
*Returns are valid provided the container contains 70% or more of the original product when we receive it. Discontinued product or clearance sales are final.
Section 1: DISCLAIMER REGARDING INFORMATION AND PRODUCTS
Jim Stoppani is not a medical doctor or licensed medical professional. Information contained in this Site is intended for informational purposes only and is not a substitute for the advice of a qualified, licensed healthcare professional. PhD is not responsible for, and shall not be liable for, your or any other person’s actions or decisions taken in reliance on the information on this Site. Our products are not prescription medicines, should not be used as a substitute for medically-supervised treatment or therapy, and are not intended to diagnose, treat, cure, or prevent any disease. Always consult with a qualified and licensed healthcare professional before beginning any diet or exercise program, before taking any dietary supplement, or if you have or suspect you might have a medical condition or health problem.
Section 2: Products and Prices
Our goal is to provide accurate product descriptions and product pricing on this Site, but pricing errors and typographical errors may occur from time to time. We do not guarantee the availability of any product described on this Site. All prices shown are prior to any applicable duties, taxes or shipping costs. We reserve the right to limit quantities and to correct errors or omissions prior to processing a purchase order. Unless state law provides otherwise, we are not liable for any errors or omissions on this Site or for unavailability of any product. Information including product availability and pricing is subject to change, at Our discretion, at any time without notice.
Section 3: Shipping and Delivery
After placing an order, you will receive an e-mail with estimated dates for shipping and delivery. These estimates are precisely that: just estimates. JYM Supplement Science is not responsible for shipping carrier delays, including, but not limited to, those caused by weather or natural disasters.
Questions Before Returning Product
If you have questions about your purchase, you can start by connecting with one of our customer service associates. These associates are available to attend to your concerns, answer product questions, and guide you toward the best solution for your goals. To reach customer service, simply dial (888) 311-0596 or email us at customerservice@jymsupplementscience.com. Please have information about your purchase ready for your call or include it with your question(s) by email.
Product Returns
All returns must have a Return Authorization Number (RA#) to properly process your credit or exchange. Please call (888) 311 0596 or email us at customerservice@jymsupplementscience.com to obtain a Return Authorization Number. Please include information on your purchase, the reason for the return, and your contact information. Refunds will be issued in the original form of payment.
Your JYM customer service associate will notify you by email of the status of your refund/exchange once the item has been received. If and when you are approved, your refund will be processed and a credit will be applied to your credit card or original method of payment within 14 days.
Note: we do not currently ship outside the United States of America.
Section 4: Order Cancellation Policy
Due to our quick processing of orders, it may be difficult for us to make changes to your order after it has been placed. If your order has not been shipped, we will do what we can to accommodate any modifications you may have. You will be responsible for any shipping costs incurred as a result of changes to the order.