Shipping policy

Shipping Destinations

We currently ship within the lower 48 United States and the District of Columbia, including P.O. boxes and APO/FPO addresses. We do not currently ship to Alaska, Hawaii, or U.S. territories. Any available international destinations and shipping options are shown at checkout.

Order Processing

Orders ship within two (2) to three (3) business days of being placed, Monday through Friday. During high-volume sale periods, please allow up to three (3) additional business days for processing.

After placing an order, you will receive an order-confirmation email. You will receive a shipping-confirmation email with tracking information when your order ships.

Shipping Charges

One-time orders over $99 receive free standard shipping before taxes and after discounts. Print-on-demand items are excluded from this offer.

Eligible subscription orders include free standard shipping. Subscription shipping eligibility applies only to qualifying products and orders.

Any shipping options and charges available for your order will be shown at checkout.

Delivery Estimates and Carrier Delays

Delivery estimates are estimates only and depend on the carrier. JYM Supplement Science is not responsible for carrier delays, including delays caused by weather, natural disasters, or other events outside our control.

Expedited Shipping

We are pleased to offer expedited shipping to customers located within the lower 48 United States and the District of Columbia. If expedited shipping is available for your shipping address and order, you will be able to select this option at checkout.

Your chosen shipping timeline starts from the day we ship your order, not the day you place it. Orders placed on Friday evenings or weekends may not ship until the following Monday. This applies to all shipping methods. Expedited shipping does not shorten order processing time.

Expedited shipping is not available for subscriptions or print-on-demand products. Free-shipping benefits apply to standard shipping only.

International Orders

JYM Supplement Science's international shipping rates do not include duties, taxes, or import fees. These fees vary by country and courier and must be paid by the recipient upon delivery. We are not responsible for these charges. Please check your local regulations before placing an order.

Order Changes and Address Corrections

We process orders quickly, so it may be difficult to change an order after it has been placed. If your order has not been released to the warehouse or shipped, email customerservice@jymsupps.com as soon as possible and we will do what we can to help.

Once an order has been released to the warehouse for processing, we cannot cancel it or make edits, including address corrections. Any address change after that point must be made with the shipping provider once tracking is available, at the customer's cost.

Damaged, Defective, Incomplete, or Incorrect Orders

Contact customerservice@jymsupps.com promptly if your order arrives damaged, defective, incomplete, or incorrect. Retain the product, packaging, and shipping materials. We may request photographs or other information to evaluate the claim and determine the appropriate resolution.

For return and refund terms, see our Refund Policy.