Shipping policy

Shipping Destinations

We currently ship within the lower 48 United States, including P.O. boxes and APO/FPO addresses. We do not currently ship to Alaska, Hawaii, U.S. territories, or destinations outside the United States.

Order Processing

Orders ship within two (2) to three (3) business days of being placed, Monday through Friday. During high-volume sale periods, please allow up to three (3) additional business days for processing.

After placing an order, you will receive an order-confirmation email. You will receive a shipping-confirmation email with tracking information when your order ships.

Shipping Charges

One-time orders over $99 receive free standard shipping before taxes and after discounts. Print-on-demand items are excluded from this offer.

Eligible subscription orders include free shipping. Subscription shipping eligibility applies only to qualifying products and orders.

Any shipping options and charges available for your order will be shown at checkout.

Delivery Estimates and Carrier Delays

Delivery estimates are estimates only and depend on the carrier. JYM Supplement Science is not responsible for carrier delays, including delays caused by weather, natural disasters, or other events outside our control.

Expedited Shipping

We do not currently offer expedited shipping methods. If expedited options become available in the future, the applicable methods and charges will be shown at checkout.

Order Changes and Address Corrections

We process orders quickly, so it may be difficult to change an order after it has been placed. If your order has not been released to the warehouse or shipped, email customerservice@jymsupps.com as soon as possible and we will do what we can to help.

Once an order has been released to the warehouse for processing, we cannot cancel it or make edits, including address corrections. Any address change after that point must be made with the shipping provider once tracking is available, at the customer's cost.

Damaged, Defective, Incomplete, or Incorrect Orders

Contact customerservice@jymsupps.com promptly if your order arrives damaged, defective, incomplete, or incorrect. Retain the product, packaging, and shipping materials. We may request photographs or other information to evaluate the claim and determine the appropriate resolution.

For return and refund terms, see our Refund Policy.