We currently ship within the lower 48 United States, including P.O. boxes and APO/FPO addresses. We do not currently ship to Alaska, Hawaii, U.S. territories, or destinations outside the United States.

Orders ship within two (2) to three (3) business days of being placed, Monday through Friday.

During a high-volume sale period, please allow up to three (3) additional business days for processing.

Delivery estimates are estimates only and depend on the carrier. Carrier transportation delays, including delays caused by weather or natural disasters, can occur.

If you have received tracking information, check the carrier's website for the latest status.

You'll receive an order-confirmation email and a shipping-confirmation email with tracking information. Once your order is with the carrier, track it using the link in your shipping confirmation email and on the carrier's website.

Confirmed orders remain in an unfulfilled status until they have been packed and released to the carrier.

If your order has just been placed and has not shipped, our JYM Service team may be able to help. Please act quickly. Once an order has been released to the warehouse for processing, we cannot cancel it or make edits, including address corrections.

After that point, any address change must be made with the shipping provider once tracking is available, at your cost.

Please wait 24 hours before contacting us. Packages are sometimes scanned as delivered early, and delivery is often completed within the next 24 to 48 hours.

If the shipment was sent by USPS, check your mailbox and parcel locker. If it was sent by UPS, check all entrances and nearby areas. If you still cannot locate it, email customerservice@jymsupps.com.

We do not currently offer expedited shipping. If expedited options become available in the future, the applicable methods and charges will be shown at checkout.

See our Shipping Policy for complete shipping terms.

We do not offer exchanges. If you are not satisfied with an eligible product purchased directly from JYMSupplementScience.com, request a return within 30 calendar days of delivery.

Request a return by emailing customerservice@jymsupps.com with:

• Your name and contact information
• Your order number and proof of purchase
• The product name and flavor, if applicable
• The reason for the return
• Whether the product is open
• Photographs of the product, packaging, lot number, and any damage or defect, if applicable

We will provide a return authorization and return instructions. Do not send a product back until you receive the return authorization. Returns sent without authorization may be refused and will not qualify for a refund.

• The product must have been purchased directly from JYMSupplementScience.com.
• The container must contain at least 70% of its original contents when received by us.
• The original container and packaging must be returned.
• The return must be shipped within 14 calendar days after the return authorization is issued.
• The 30-day money-back guarantee is limited to one refund for a given product, flavor, or formulation per customer in any given year.
• Clearance, closeout, final-sale, discontinued, print-on-demand, sample, promotional, and gift-with-purchase items are not returnable unless otherwise required by law.
• Products purchased from an authorized retailer or third-party marketplace must be returned to the original seller under that seller's policy.

We may limit or refuse returns or refunds when return activity appears abusive, fraudulent, or inconsistent with this policy.

If we approve the return, we provide a prepaid return-shipping label. The return-shipping charge for that label is deducted from your refund unless we confirm that the product was defective, damaged upon delivery, or shipped in error.

You are responsible for securely packaging the return and using the provided label. JYM Supplement Science is not responsible for products lost, delayed, misdirected, or damaged because of improper packaging or failure to follow the return instructions. Original shipping charges are nonrefundable except where required by law or when the return results from our error.

Returned products are inspected before a refund is approved. Approved refunds are issued to the original payment method, and we generally initiate the refund within 14 business days after completing the inspection.

Your financial institution may require additional time to post the credit.

Contact customerservice@jymsupps.com promptly and retain the product, packaging, and shipping materials. We may request photographs or other information to evaluate the claim and determine the appropriate resolution.

Yes. Our JYM Service team can answer product questions, address concerns, and help guide you toward the best solution for your goals. Email customerservice@jymsupps.com.

Find the product you want, select the "Subscribe to Save" option, and choose your quantity and delivery frequency. Manage your subscription from your JYM Supps account.

Eligible subscription orders receive 20% off the first order and 10% off each recurring order, plus free shipping on subscription orders.

Yes. You can pause deliveries, switch eligible flavors, adjust quantities, change your delivery frequency, and change your next order date from your account dashboard.

From your account dashboard, you can skip the next shipment, change the next delivery date, or pause your subscription.

You can also adjust eligible products, quantities, delivery frequency, shipping address, and payment method from your account. Need help? Email customerservice@jymsupps.com.

You will be charged automatically using the payment method on file on the date the subscription order is processed.

If the order has not been sent to the warehouse for processing, you can cancel it from your account dashboard and request a refund. If it is already processing or has shipped, email customerservice@jymsupps.com as soon as possible.

Subscriptions continue until canceled. You may cancel or modify a subscription at any time from your account dashboard. Subscription discounts apply to eligible products and may not be combined with other discounts or sale pricing.

Taxes and normal shipping rules apply where applicable, and not all products qualify. Subscriptions are not transferable and may not be used for resale. If a payment method is declined, you must provide a new eligible payment method or the subscription may be canceled.

JYM Supplement Science offers a 15% discount to eligible military members and first responders when shopping on JYMSupps.com. Verify your eligibility with GovX at checkout to receive a discount.

This discount cannot be combined with other promo codes or sales. During site-wide sales, the military discount may be deactivated so the highest discount applies.

Once verified through GovX at checkout, your discount code will be auto-generated in the discount-code box. You will need to generate a new code each time you check out because each code is for one-time use.

GovX ID is trusted by millions of members and many brands and is designed to keep your information safe while unlocking eligible discounts.