Pro JYM Caramel Frappe Protein

Our fulfillment team works hard to get your packages out quickly. Orders ship within two (2) to three (3) business days of being placed (Monday–Friday).

Please note that we process orders quickly, so we are unable to guarantee changes after an order is submitted. Orders placed in a high-volume sale period: add three (3) business days on top of the normal processing time.

Shipping carriers are currently seeing transportation delays. Transit speeds depend on the carrier. All orders offer an expected delivery estimate before committing so you can choose what you need.

These estimates don’t include possible weather delays—keep that in mind when selecting shipping options.

You’ll receive two emails: one confirming your order and one when your order ships. Once it’s with the carrier, track it via the tracking link in your shipping confirmation email and on the carrier’s website directly.

All confirmed orders remain in an unfulfilled status until they’ve been packed and are set to leave with the carrier.

If your order has just been placed and not yet shipped, our JYM Service team may be able to help—please act fast. Once the order has been released to the warehouse for processing, we cannot cancel or make edits (including address corrections).

Any address changes after that point must be made with the shipping provider once you receive tracking, at your cost.

Please wait 24 hours before reaching out—sometimes packages are scanned as “delivered” a bit early. Most of the time, this resolves within 24–48 hours.

If USPS: check your mailbox and/or parcel locker. If UPS: check all entrances and nearby areas. Still no package? Email customerservice@jymsupps.com.

Step 1: Email customerservice@jymsupps.com with:

• Your order number
• What you’d like to return
• Whether the product is open or not
• Photos if your order arrived damaged

Step 2: A JYM Service member will respond within 2 business days with return label instructions.

If you have questions about your purchase, connect with a JYM Service member. The team can answer product questions, address concerns, and help guide you toward the best solution for your goals.

Email customerservice@jymsupps.com.

Find the product you want, select the “subscribe to save” option, then adjust quantity and delivery frequency. Manage everything from your JYM Supps account page.

Every subscription order receives a 10% discount off MSRP and free shipping. Subscriptions are automatic and processed on the schedule you select.

Yes—pause deliveries, switch flavors, and adjust quantities from your dashboard.

You have complete control: join or leave without penalty. You can add/remove items, adjust frequency, and change your next order date.

Need to change your shipping address or payment method? Choose an existing saved option or add a new one in your account. Need help? Email customerservice@jymsupps.com.

You’ll be charged automatically using the card on file on the date the order is processed.

If the order has not been sent to the warehouse for processing, you can cancel in your account dashboard to process a refund.

If it’s already processing or shipped, email customerservice@jymsupps.com so the team can help.

The subscription discount is 10% off MSRP of certain products when choosing a recurring rebill frequency, as outlined on the product page and in cart during checkout. Discounts may change during certain sale events.

The subscription discount does not stack on top of sale pricing. Taxes and normal shipping rules apply. Not all products qualify.

Your subscription continues until canceled, and you may cancel or modify at any time using your account dashboard.

We reserve the right to accept/refuse subscriptions, and subscriptions aren’t transferable. Subscriptions are not permitted for resale. If payment methods are declined, you must provide a new eligible payment method or your subscription may be canceled.

JYM Supplement Science offers a 15% discount to Military (not limited to Active Duty) and First Responders when shopping on JYMsupps.com. Verify eligibility with GovX at checkout to receive the discount.

This discount cannot be combined with other promo codes or sales. During site-wide sales, the military discount may be deactivated so the highest discount applies.

Once verified through GovX at checkout, your discount code will be auto-generated to apply in the discount code box. You’ll need to generate a new code each time you check out (one-time use).

GovX ID is trusted by millions of members and many brands, and is designed to keep your info safe while unlocking eligible discounts.